At jili city, we regard your data privacy as a trust. This document transparently explains how we collect, use, store, and protect your personal information as a user of our platform.
This Privacy Policy applies to all users of the jili city platform, including the website jilicity.onl and our mobile app. By using any jili city service, you agree to the data collection and usage practices described here.
Jili city is fully committed to protecting the privacy and security of every user's personal data on our platform. As a trusted online entertainment platform in Malaysia, we understand that your trust is the most valuable asset we hold. Without it, we would not be able to deliver a quality and secure gaming experience to you.
This Privacy Policy is prepared in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA), which governs how organisations collect, process, and store individuals' personal data. We take this responsibility seriously and have implemented a range of technical and organisational measures to ensure your data remains secure in our care.
We encourage you to read this document carefully. If any section is unclear or you would like further clarification, our support team is available at any time through the available channels.
Jili city collects only the data strictly necessary to provide you with the best possible service. We do not collect excessive or irrelevant data beyond the scope of our platform's purpose.
| Data Category | Examples of Information | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, identification card number | KYC & Verification |
| Contact Data | Email address, phone number, residential address | Communications |
| Financial Data | Bank account number, transaction records | Payments |
| Technical Data | IP address, device type, web browser | Security |
| Gaming Data | Wagering history, favourite games, account activity | User Experience |
| Cookie Data | Session settings, language preferences, tracking data | Platform Features |
This includes all information you enter when registering an account, completing the KYC process, making deposits or withdrawals, contacting customer support, or filling in any form on our platform.
When you use the jili city platform, our systems automatically record technical information such as your IP address, device type and version, operating system, web browser type, pages visited, and the time and duration of your visit. This data is used solely for security and platform performance improvement purposes.
Every piece of data we collect has a clear and legitimate purpose. jili city will not use your data for undisclosed purposes without obtaining your consent first.
Jili city will not use your data for third-party advertising purposes without your explicit consent. You may opt out of marketing communications at any time through your account settings.
Jili city does not sell, rent, or trade your personal data to any third party for commercial purposes. However, there are limited situations where we may need to share your data, and this is done with the utmost care.
We work with selected third-party service providers such as payment processors, identity verification providers, and technology infrastructure suppliers. All partners are required to sign strict confidentiality agreements and may only use your data within the defined scope.
Jili city may disclose your data when required to do so by applicable law, court order, or direction from a legitimate regulatory authority. In all such cases, we will only disclose the minimum data necessary.
If your data needs to be transferred outside Malaysia for processing purposes, jili city ensures that such transfers are carried out with protection equivalent to or greater than the standards set by Malaysia's PDPA. All cross-border data transfers are safeguarded by legally binding data transfer agreements.
Jili city is not responsible for the privacy policies of third-party websites or applications you may access via links on our platform. We recommend reading the privacy policy of each platform you use separately.
Protecting your data from unauthorized access, loss, or misuse is among jili city's highest priorities. We implement multiple layers of technical and organizational safeguards to ensure your data remains secure at all times.
All data transmitted between your device and jili city's servers is protected using 256-bit SSL/TLS encryption — the same security standard used by leading banking and financial institutions worldwide. Data stored in our databases is also encrypted using modern encryption algorithms.
Access to users' personal data within our internal systems is restricted to staff with a legitimate business need. All access is logged and monitored, and all staff are required to undergo regular data protection training.
Jili city's security systems operate around the clock to detect and respond to any security threats. We conduct regular penetration testing and security audits by independent, certified third parties.
In the event of a data breach affecting your information, jili city will notify you and the relevant authorities within the period required by law. We have a comprehensive incident response plan in place to minimise any adverse impact.
Jili city uses cookies and similar tracking technologies to enhance platform functionality, understand usage patterns, and personalize your experience. Cookies are small text files stored in your web browser when you visit our platform.
You can manage or disable cookies through your web browser settings. Please note, however, that disabling certain cookies may affect the functionality and user experience of the jili city platform.
Jili city does not use third-party cookies for cross-site advertising purposes. All cookies we use are solely intended to enhance your experience directly on our platform.
Under Malaysia's Personal Data Protection Act 2010, you have certain rights regarding the personal data we hold about you. jili city is committed to respecting and facilitating the exercise of these rights.
You have the right to request a copy of the personal data we hold about you. Requests will be processed within 21 business days. A reasonable administrative fee may apply for repeated or extensive requests.
If you find that the personal data we hold is inaccurate or incomplete, you have the right to request a correction or update. You can update most basic information directly through your account settings, or contact our support team for more complex changes.
To exercise any of the above rights, please contact our Data Privacy team via email at the address listed in the Contact Us section. We may require you to verify your identity before processing your request to ensure the security of your account.
Jili city does not retain your personal data longer than necessary for the original purpose of collection or as required by law. Retention periods depend on the type of data and the context in which it was collected.
When data is no longer needed, it will be securely deleted or anonymised using methods that ensure it cannot be recovered or re-identified.
If you have any questions, concerns, or complaints regarding how jili city handles your personal data, we encourage you to contact us directly. We are committed to providing prompt, clear, and satisfactory responses to every inquiry received.
Our Data Protection Officer (DPO) team can be reached via:
If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection, Ministry of Communications and Digital, Malaysia.
Six layers of protection safeguarding the security of your personal information
All data transmitted between your device and the jili city platform is protected with military-grade encryption. No third party can intercept or read your information during transmission.
Our KYC process ensures that only verified users can access the platform. This protects you from unauthorized use of your identity by other parties.
Your data is stored in certified data centres with strict physical and digital access controls. 24/7 monitoring ensures any anomalies are detected and addressed promptly.
Only staff with specific authorisation may access user data. All access is logged and audited regularly to ensure no misuse occurs.
Jili city undergoes penetration testing and security audits by independent experts every quarter. Any vulnerabilities discovered are promptly remediated before they can be exploited.
All our data management practices fully comply with Malaysia's Personal Data Protection Act 2010. You have legal rights that we fully respect.
Answers to the most frequently asked questions about jili city's Privacy Policy
Your data is fully protected. Enjoy a safe, fair, and exciting gaming experience with the ever-growing jili city community in Malaysia.