Jili city Terms and Conditions –
Complete User Guide

1Introduction

Welcome to jili city, an online entertainment platform offering a wide range of gaming services including slot games, live casino, sports betting, and more for users in Malaysia. jili city operates under a valid licence and complies with all applicable regulatory requirements.

These Terms and Conditions ("Terms") govern your use of the jili city website, accessible at jilicity.onl, including all mobile apps, services, content, and features provided by our platform. These Terms take effect from the date you register an account or use any part of our platform.

If you do not agree with any part of these Terms, please stop using our platform immediately. Continued use following any amendments to these Terms constitutes your acceptance of those changes. Any enquiries regarding these Terms may be directed to our support team, available 24 hours a day.

2Account Eligibility

To use jili city's services, you must meet the following eligibility requirements:

• Aged 18 years old and above at the time of registration. jili city enforces a strict policy against underage gambling and reserves the right to request proof of age at any time.
• An individual (not a company, organisation, or other entity) registering under their own name.
• Not appearing on any exclusion list enforced by relevant authorities or any self-exclusion programme.
• Never having held a jili city account that was suspended or terminated due to fraud or breach of Terms.
• Having full legal capacity to enter into this binding agreement under the laws of your country of residence.

3Registration & Account Management

3.1 One Account Per User

Each user is only permitted to hold one (1) active account at jili city at any one time. Registering multiple accounts using the same or different names, phone numbers, email addresses, or financial information is strictly prohibited. Any duplicate accounts found will be terminated and balances may be forfeited.

3.2 Accuracy of Information

You are fully responsible for ensuring that all information provided during registration is accurate, complete, and up to date. This includes your full name, phone number, email address, and financial details. jili city is not liable for any delays or issues arising from inaccurate information.

3.3 Identity Verification Process (KYC)

To protect your account security and comply with regulatory requirements, jili city conducts an Identity Verification (KYC) process. You may be asked to submit a copy of your identification document, proof of address, and financial information. This process is handled securely and your information will not be shared with third parties without your consent.

3.4 Password Security

You are responsible for keeping your username and account password confidential. Do not share your login credentials with anyone, including family members. If you suspect that your account has been accessed without authorisation, contact our support team immediately.

4Deposits & Withdrawals

4.1 Payment Methods

Jili city supports a variety of payment methods suited for Malaysian users, including FPX bank transfers, Touch 'n Go eWallet, GrabPay, MAE, and direct bank transfers. All transactions are processed through secure, fully protected payment channels.

4.2 Deposit Limits

Minimum and maximum deposit limits are set according to payment method and account tier. The latest limit information will be displayed during the deposit process. jili city reserves the right to adjust these limits at any time without prior notice.

4.3 Withdrawal Conditions

• Withdrawals may only be made to a bank account or e-wallet registered in the same name as the jili city account holder.
• The KYC verification process must be completed before your first withdrawal can be processed.
• Any bonus received must meet the minimum wagering requirement before a withdrawal is permitted.
• Jili city reserves the right to perform additional checks on withdrawals that exceed certain limits.

4. 4 Suspicious Transactions

Jili city reserves the right to withhold or cancel any transaction suspected of involving fraud, money laundering, or other unlawful activities. In such cases, the account in question may be suspended while an investigation is conducted. We will notify you via email or your registered communication channel.

5Bonuses & Promotions

5.1 General Bonus Terms

All bonuses and promotions offered by jili city are subject to the wagering requirements (rollover/turnover) specified. The specific terms for each promotion will be stated on the Promotions us. You are responsible for reading and understanding those terms before accepting any bonus.

5.2 Bonus Abuse Policy

Jili city uses a sophisticated detection system to identify bonus abuse. The following activities are considered abuse and may result in bonus cancellation and account closure:

• Opening multiple accounts to claim bonuses repeatedly.
• Using low-risk wagering strategies clearly intended to meet rollover requirements without genuine play intent.
• Colluding with other players to manipulate bonus conditions.
• Providing false or conflicting information during registration to obtain bonuses.

5.3 VIP Program

The jili city VIP Program consists of five tiers — Silver, Gold, Platinum, Diamond, and Elite. Each tier offers distinct benefits including automatic weekly cashback of up to 30%, higher withdrawal limits, and a dedicated personal account manager. Full details of the VIP Program can be found on the VIP us.

6Game Rules

6.1 Fairness & Random Number Generator (RNG)

All games at jili city use Random Number Generator (RNG) technology certified by independent testing bodies. This ensures every game outcome is truly random and fair for all players, with no manipulation by any party.

6.2 Player Conduct

Players are required to interact with other players and dealers in a respectful and courteous manner. Threatening, racist, or sexually harassing language in any chat room or platform will not be tolerated and may result in immediate account suspension or closure.

6.3 Technical Disruptions

Jili city is not liable for losses resulting from technical disruptions on the player's end, such as lost internet connections, device issues, or power failures. However, if a disruption occurs on our platform's end, we will assess each case fairly and provide appropriate compensation where applicable.

6.4 In-Game Fraud Detection

Any attempt to exploit software bugs, use automated software (bots), collude with other players, or engage in any form of cheating will result in immediate account closure and forfeiture of all balances and bonuses without appeal.

7Data Security & Privacy

Jili city uses 256-bit SSL encryption to protect all your personal data and financial transactions. Your information is stored on secure servers and is only accessible by authorised personnel. We do not sell or transfer your personal data to third parties for marketing purposes without your consent.

For full details on how we collect, store, and use your personal data, please refer to our Privacy Policy us, as part of this overall agreement.

8Account Suspension & Closure

8.1 Closure by User

You may close your jili city account at any time by contacting our support team. Before closure is processed, all withdrawal conditions must be met and any eligible balance will be returned to you via your registered payment method.

8.2 Closure by jili city

Jili city reserves the right to suspend or close your account without prior notice under the following circumstances:

• Violation of any section of these Terms and Conditions.
• Evidence or suspicion of fraud, hacking, or illegal activity.
• Failure to pass KYC verification within the stipulated timeframe.
• Abuse of bonuses or promotional programs.
• Requests from competent regulatory authorities.

8.3 Self-Exclusion

We offer a self-exclusion option for players who feel they need a break from gaming activity. You may choose a self-exclusion period ranging from 30 days to permanent exclusion. For more information, visit the Responsible Gaming us.

9Liability Limits

To the extent permitted by applicable law, jili city is not liable for any direct, indirect, incidental, or consequential losses arising from the use of our platform, including but not limited to:

• Losses resulting from unfavourable game outcomes.
• Losses resulting from service disruptions due to unavoidable circumstances (force majeure).
• Losses resulting from unauthorised access to your account caused by your own negligence.
• Losses resulting from inaccurate or incomplete information provided by the user.

Jili city's maximum liability to you under any circumstances is limited to the total amount you have deposited within the 30 days prior to the claim arising.

10Terms Amendment & Governing Law

Jili city reserves the right to amend, update, or replace any part of these Terms at any time at our sole discretion. Changes will take effect immediately upon being published on the platform. We will endeavour to notify you of significant changes via in-platform notifications or email.

It is your responsibility to review these Terms periodically. Continued use of the jili city platform following any amendments constitutes your acceptance of and agreement to the revised terms.

These Terms and Conditions are governed and interpreted in accordance with applicable law. Any dispute arising from or in connection with these Terms shall first be resolved through amicable negotiation. If negotiation fails, the dispute will be referred to a mutually agreed arbitration body.